According to a recently released forecast published by the Telecom Intelligence Group’s InfoTrack for Enterprise Services, Professional Services Track, the key convergence professional service opportunity areas in the U.S. market include contact center design and consulting, network and security assessments, and convergence planning and design services.
At a high level, the overall market for enterprise professional services is strong, and extraordinary opportunities are emerging in convergence professional services. The InfoTrack for Enterprise Service Professional Services Forecast Workbook details decision-maker expectations of professional-service adoption from 2007 through 2012 as gathered through multiple surveys. The results are presented in native Excel format to facilitate enterprise use in internal planning and forecasting activities and, as such, it shows all assumptions.
“Decision makers in all customer segments recognize some of the complexity and possibilities of unified communications, and they’ve begun to consider their need of professional and skilled support,” says Warren H. Williams, vice president/senior program director for IES and author of this forecast. “To this end, the implications include not only an emerging market opportunity, but a potential requirement for converged-solution vendors to provide these services directly or through partners in order to sustain growth and profitability in this highly competitive market.”
The workbook includes forecasts of convergence professional services in the United States, in Canada and in aggregate North America along with the EMEA, APAC and CALA regions. The markets are segmented into Large Business (more than 500 employees), Medium Business (between 101 and 500 employees) and Small Business (between 2 and 100 employees) segments. The services forecasted include General Business Consulting, Business Process Consulting, Technology/Communications Consulting, Enterprise Resource Planning Consulting, Customer Relationship Management Consulting, Contact Center Design and Consulting, IVR Design and Consulting, and Unified Messaging Design and Consulting.
Also detailed are CTI, Network Assessment and Readiness, Security Assessment, Business Continuity Analysis and Consulting, Network Convergence Planning and Design, Systems Integration, Carrier Management, Voice System Installation and Implementation, Voice Application Installation and Implementation, Centrex and Hosted IP-PBX Installation and Implementation services.
The Global Convergence Professional Services Market Forecast is part of The Telecom Intelligence Group’s InfoTrack for Enterprise Services, Professional Services Track program, a sister division to TelecomWeb news break. This program incorporates in-depth service provider primary research, including interviews and discussions, and buyer and influencer surveys administered to a global audience comprised of members of the InfoTrack Market Research Panel, subscribers and visitors to the TelecomWeb Web site, and to purchased lists of networking professionals. The research topics in the surveys include buyer adoption motivation, decision process, vendor selection process, current adoption, adoption plans and multiple topical issues.